ZoraBet Privacy Policy

Personal Information Collected

The following categories of personal data may be collected during registration and use of the platform:

• Full name and date of birth;
• Contact details, including email address and phone number;
• Residential address and country of residence;
• Government-issued identification documents;
• Financial information required for deposits and withdrawals;
• IP address, device identifiers, and browsing behavior on the site.

Purpose of Data Collection

Personal information is collected for the following purposes:

• Verifying user identity and age in accordance with regulatory requirements;
• Processing financial transactions and maintaining account records;
• Delivering customer support and resolving disputes;
• Complying with anti-money laundering (AML) and responsible gambling obligations;
• Improving platform functionality and user experience.

Security Measures

Technical and organizational safeguards are in place to protect all stored and processed data. These include:

• SSL encryption for all data transmitted via the website;
• Restricted access to personal information limited to authorized personnel only;
• Regular security audits and system monitoring;
• Secure data storage environments with access controls.

User Rights

In accordance with Serbian data protection law, users hold the following rights regarding their personal information:

• The right to access a copy of all personal data held by the operator;
• The right to correct inaccurate or outdated information;
• The right to request deletion of personal data, subject to legal retention obligations;
• The right to restrict or object to certain types of data processing;
• The right to lodge a complaint with the Commissioner for Information of Public Importance and Personal Data Protection of the Republic of Serbia.

All personal data collected through the ZoraBet platform is used exclusively for clearly defined and legally grounded purposes. No information is processed in a manner inconsistent with what has been disclosed to the user at the point of collection.

Account Management and Service Delivery

Personal information is used to:

• Create, maintain, and administer user accounts;
• Authenticate user identity during login and financial operations;
• Process deposits, withdrawals, and other account transactions;
• Communicate relevant account updates, notifications, and security alerts.

Regulatory Compliance

Certain data processing activities are carried out to fulfill legal obligations, including:

• Complying with Serbian gaming regulations and licensing conditions;
• Meeting AML (anti-money laundering) and Know Your Customer (KYC) requirements;
• Reporting to relevant authorities when required by law.

Analytics and Service Optimization

Aggregated and anonymized data may be used for internal analytics purposes. This includes analyzing user behavior patterns to improve navigation, content, and overall platform performance. Individual users are not identified in analytical reports.

Marketing Communications

Users who have provided explicit consent may receive marketing communications related to platform promotions, updates, or offers. Users retain the right to withdraw this consent at any time by contacting customer support or adjusting their notification preferences in their account settings.

Transparency Commitment

All data processing activities are carried out on one of the following legal bases:

• User consent;
• Contractual necessity;
• Legal obligation;
• Legitimate interest of the operator, where it does not override user rights.

Users of the ZoraBet platform have the right to access, review, correct, or request the deletion of their personal data at any time. The process for exercising these rights is straightforward and is handled directly through the platform’s customer support team.

Requesting Access or Corrections

To request access to personal data or to correct inaccurate information, users should:

1. Submit a written request to the customer support team via the official contact channels listed on the website.
2. Provide sufficient identification to verify account ownership before any data is disclosed or amended.
3. Allow up to 30 days for the request to be reviewed and fulfilled, in accordance with Serbian data protection law.

Data Deletion Requests

Users may request the deletion of their personal data, subject to the following conditions:

• Requests will be evaluated against applicable legal retention requirements, which may obligate the operator to retain certain records for a defined period;
• Data directly linked to ongoing regulatory investigations or unresolved disputes may not be deleted until such matters are concluded;
• Approved deletion requests will be processed in a timely manner, and confirmation will be sent to the user.

Consent for Security Verification

By registering and using the platform, users consent to the operator conducting identity verification and security checks. These checks may include the review of identification documents and the screening of financial data as required under applicable regulations.

Payment Data Processing

Financial information entered on the platform may be processed through authorized third-party electronic payment service providers. These providers operate under their own privacy and security frameworks, which meet or exceed industry standards. Personal financial data is transmitted exclusively through encrypted channels and is not stored beyond the period necessary for transaction processing and legal compliance.

The ZoraBet platform is strictly intended for adult users. Access to online gambling and sports betting services is prohibited for individuals under the age of 18. This restriction applies to all users accessing the site from Serbia, in accordance with applicable national gaming legislation.

Registration Restrictions

• Registration on the platform is only permitted for individuals who are 18 years of age or older;
• Users are required to confirm their age during the registration process;
• The operator reserves the right to request official identification documents to verify the age of any user at any stage.

Limitations of Age Verification

The operator acknowledges that definitive age verification cannot always be completed without supporting documentation. Until verification is complete, accounts may be subject to restrictions on deposits, withdrawals, and access to certain features.

Parental and Guardian Rights

If a parent or legal guardian becomes aware that a minor has registered an account or provided personal information to the platform without authorization, they should contact customer support immediately. Upon verification of the claim, the operator will:

1. Suspend or permanently close the relevant account.
2. Delete all personal data associated with the minor, subject to any legally required retention obligations.
3. Provide written confirmation of the actions taken.

The operator strongly encourages the use of parental control tools and third-party content filtering services to prevent unauthorized access by minors.

Basis for International Transfers

In the course of operating the ZoraBet platform, personal data may be transferred to and processed in countries other than Serbia, including countries where the operator’s partners, affiliates, or service providers are based.

By registering on and using the platform, users acknowledge and consent to the potential transfer of their personal data to jurisdictions outside Serbia. Such transfers may occur for the following reasons:

• Fulfillment of contractual obligations between the user and the operator;
• Use of third-party service providers involved in payment processing, identity verification, or platform infrastructure;
• Collaboration with affiliated entities for operational or compliance purposes.

Data Confidentiality Standards

The operator ensures that all agents, partners, and affiliates involved in the processing of transferred data are bound by strict confidentiality obligations. These obligations include:

• Contractual data protection clauses consistent with applicable law;
• Prohibition on using transferred data for any purpose not specified by the operator;
• Compliance with security standards equivalent to those applied within the platform.

Where required by Serbian law, international data transfers are conducted only to countries or organizations that provide an adequate level of data protection, or under appropriate contractual safeguards approved by the relevant supervisory authority.

This Legal Disclaimer forms an integral part of the Privacy Policy and defines the scope of legal responsibility accepted by users when engaging with the ZoraBet platform.

Purpose of the Disclaimer

The Legal Disclaimer serves to modify the scope or application of certain standard norms in order to establish a specific legal regime that governs the relationship between the user and the operator. It clarifies the boundaries of the operator’s liability and the conditions under which certain provisions of this policy apply.

Conditions of Applicability

This disclaimer becomes binding upon a user through any of the following actions:

• Signing or electronically confirming acceptance of the Privacy Policy;
• Ratifying the terms through the registration process;
• Joining the agreement by continuing to use the platform after the policy has been made available.

Once any of the above conditions is met, the user is considered to have read, understood, and accepted all provisions contained within this Privacy Policy, including those outlined in the Legal Disclaimer. Users who do not agree with any part of this document are advised to discontinue use of the platform and contact customer support to arrange account closure.

What Cookies Are

Cookies are small text files placed on a user’s device by a website during a browsing session. They allow the website to recognize the device and retain certain information between visits.

How Cookies Are Used

Cookies on this platform are used for the following purposes:

• Collecting statistical data on site usage and traffic patterns;
• Analyzing user behavior to improve navigation and content presentation;
• Personalizing the browsing experience based on user preferences;
• Optimizing platform performance and load times.

Cookie Storage Period

Cookies placed by the ZoraBet platform are stored on the user’s device for a period of up to 12 months from the date of placement. After this period, cookies expire and are no longer active unless renewed through continued use of the website.

Cookie Consent and Control

Users may manage cookie preferences through their browser settings at any time. Disabling certain cookies may affect the functionality of some features on the platform. By continuing to use the website after being informed of cookie usage, users consent to their placement and use as described in this section.

Full and unconditional acceptance of this Privacy Policy is a prerequisite for accessing and using the services available on the ZoraBet platform. Users who do not agree with the terms set out in this document may not use the platform’s services.

Terms of Acceptance

• Acceptance is confirmed through the act of registering an account on the platform;
• Users who continue to access the platform following the publication of an updated policy are considered to have accepted the revised terms;
• The current version of the Privacy Policy supersedes and replaces all previous versions in their entirety.

Policy Updates

The operator reserves the right to amend this Privacy Policy at any time. Users will be notified of material changes through the platform or via registered contact details. It is the responsibility of each user to review the policy periodically to remain informed of any changes. Continued use of the platform following the publication of amendments constitutes acceptance of those amendments.

The operator may share personal data with third parties in specific circumstances, always in accordance with this Privacy Policy and applicable Serbian data protection legislation.

Circumstances for Data Sharing

Personal information may be disclosed to third parties in the following situations:

• To resolve disputes arising from the use of the platform;
• To fulfill contractual obligations with payment processors, identity verification providers, or other service partners;
• To comply with legal requirements, court orders, or regulatory instructions;
• To protect the security and integrity of the platform and its users.

Identification of Third Parties

Third parties with whom personal data is regularly shared are, where possible, identified on the platform. In cases where a third party is not publicly listed, the operator will disclose:

• The specific purpose for which the data is being shared;
• The volume and categories of data transferred.

Consent Through Data Submission

By submitting personal information on the platform, users provide explicit consent for that data to be transferred to third parties in accordance with the circumstances and conditions described in this section. Users retain the right to withdraw consent where the legal basis for processing is consent alone, subject to any overriding legal obligations.

Third-Party Compliance

All third parties receiving personal data from the operator are required to maintain confidentiality and process that data solely for the agreed purpose. The operator does not sell personal data to third parties for commercial purposes.

The ZoraBet website may contain hyperlinks to external websites operated by third parties. These links are provided for informational or functional purposes and do not constitute an endorsement of the content, services, or privacy practices of those external platforms.

Scope of Responsibility

• The operator is not responsible for the data collection, storage, or usage practices of any third-party website accessed through a link on the ZoraBet platform;
• Each external website operates under its own privacy policy, which is independent of this document;
• The operator has no control over, and assumes no liability for, the content or data handling practices of linked sites.

User Responsibility

Users are encouraged to review the privacy policy and terms of use of any external website they visit before submitting personal information. The operator recommends exercising caution when navigating to external resources, particularly when prompted to provide personal or financial details on those platforms.