ZoraBet Rules and Regulations in Serbia

By accessing ZoraBet and using any of its services, each user enters into a binding legal agreement with the platform. These general terms define the scope of that agreement and establish the rights and obligations of all parties involved.

User Eligibility

To register and use the platform, users must meet the following conditions:

• Be at least 18 years of age;
• Be a resident of Serbia or otherwise permitted by local law to access the services;
• Not be listed on any self-exclusion register or be subject to a court-ordered restriction on gambling;
• Provide accurate and verifiable personal information during account registration.

Any account found to be in violation of the above eligibility conditions may be suspended or permanently closed without prior notice.

User Agreement and Acceptance

By completing the registration process and using the platform, users confirm that they have read, understood, and accepted all applicable terms. Continued use of the platform after any published amendment to these terms constitutes acceptance of the updated version. Users are advised to review the terms regularly to remain informed of any changes.

Platform Rights to Modify Terms

ZoraBet reserves the right to update, amend, or replace any part of these terms at any time. Amendments take effect upon publication on the official website. In cases involving material changes to user rights, registered users will be notified through their registered contact details.

Acceptable Use

Users agree to access the platform solely for lawful purposes and in accordance with these terms. The following conduct is prohibited:

• Using automated systems, bots, or scripts to interact with the platform;
• Attempting to manipulate odds, event outcomes, or system functions;
• Sharing account credentials or allowing third parties to use a registered account;
• Engaging in any form of fraud, collusion, or abuse of promotional bonuses.

Intellectual Property and Content Protection

All content published on the ZoraBet platform, including software, graphics, text, and betting odds, remains the exclusive intellectual property of the platform or its licensed providers. Reproduction, distribution, or commercial use of any platform content without written authorization is strictly prohibited.

Limitations of Liability

ZoraBet is not liable for losses arising from technical failures beyond its reasonable control, including but not limited to internet outages, server disruptions, or third-party service interruptions. The platform does not guarantee uninterrupted access to its services. Users are solely responsible for their betting decisions and accept that all wagering activities carry inherent financial risk.

Eligibility to Place Bets

Only registered users who have completed the account verification process are permitted to place bets. Users must:

• Hold a fully verified and active account;
• Have sufficient cleared funds in their account balance;
• Not be subject to any betting restrictions imposed by the platform.

Bet Acceptance

A bet is considered accepted only when the platform confirms it and a unique bet reference number is issued. Bets submitted but not confirmed due to technical interruption or odds changes are not considered valid. ZoraBet reserves the right to refuse or limit any bet at its sole discretion, including in cases where:

• The requested stake exceeds established limits;
• The bet is placed on a suspended or closed market;
• Unusual or suspicious betting patterns are detected.

Stake Limits

The platform applies minimum and maximum stake amounts per bet, which may vary depending on the sport, event type, and market selected. Users are advised to review the applicable limits displayed at the point of bet placement. The platform reserves the right to adjust individual account limits based on account history and risk assessment.

Settlement of Bets

Bets are settled in accordance with the official result of each event as recognized by the relevant governing body. In the event of a dispute regarding the outcome, the platform’s decision, based on verified official sources, is final. Settlement timelines may vary depending on the sport and event format.

Void and Cancelled Bets

A bet may be declared void or cancelled under the following circumstances:

• An event is postponed, abandoned, or cancelled without a rescheduled date within the applicable settlement window;
• An obvious pricing or technical error is identified at the time of bet placement;
• The bet is placed on an incorrect or erroneously published market;
• Regulatory or licensing obligations require cancellation.

Void bets result in the return of the original stake to the user’s account. No bonus or promotional winnings will be credited for voided bets.

All deposits and withdrawals on the ZoraBet platform in Serbia are governed by the following payment rules. Users are required to read and understand these policies before initiating any financial transaction.

Deposits

Users may fund their accounts using the payment methods available on the platform’s cashier page. General deposit rules include:

• All deposits must originate from a payment source registered in the user’s own name;
• Third-party deposits are not permitted under any circumstances;
• The platform applies minimum and maximum deposit limits, which are displayed at the point of transaction;
• Deposits are generally credited to the account balance without delay, subject to payment provider processing times.

Withdrawals

Withdrawal requests are subject to the following conditions:

• The account must be fully verified before any withdrawal is processed;
• Withdrawals may only be made to a payment method previously used to deposit, or to a verified account in the user’s name;
• The platform reserves the right to request additional documentation before processing a withdrawal;
• Minimum and maximum withdrawal amounts apply and are displayed in the cashier section.

Processing Timelines

Transaction processing times vary by payment method. As a general reference:

• E-wallets and instant transfer methods are typically processed within 24 hours;
• Bank transfers may require between 3 and 5 business days;
• Card transactions are subject to the processing timelines of the card issuer.

Processing times may be extended during account verification reviews or in cases where additional documentation is required.

Fees

ZoraBet does not charge fees for standard deposit and withdrawal transactions. However, users should be aware that third-party payment providers may apply their own service charges. Currency conversion fees may also apply where transactions are conducted in a currency other than the account’s base currency.

Identity Verification (KYC) and AML Compliance

In accordance with Serbian regulatory requirements and the platform’s Anti-Money Laundering obligations, all users are subject to identity verification before withdrawals are processed. Required documentation may include:

• A valid government-issued identity document;
• Proof of residential address issued within the past three months;
• Proof of payment method ownership.

Failure to provide the required documentation within the specified timeframe may result in the temporary suspension of withdrawal access.

ZoraBet is committed to promoting responsible gambling and takes active steps to support users in maintaining control over their activity. All users are encouraged to approach betting as a form of entertainment and to set personal limits that reflect their financial circumstances.

Self-Management Tools

The platform provides the following tools to help users manage their gambling activity:

• Deposit limits: Users may set daily, weekly, or monthly caps on the amount deposited into their account;
• Session time limits: Users can configure maximum session durations to control time spent on the platform;
• Loss limits: Maximum loss thresholds may be established to prevent excessive expenditure within a defined period;
• Self-exclusion: Users who wish to suspend access to their account for a defined period or permanently may request self-exclusion through the responsible gambling section of the platform;
• Reality checks: Periodic notifications can be enabled to remind users of the time elapsed during a betting session.

Risk Self-Assessment

Users are encouraged to complete a risk self-assessment questionnaire available through the responsible gambling section. This tool is designed to help users evaluate their gambling habits and identify any patterns of concern.

Support and Professional Resources

Users who are concerned about their gambling behaviour or that of someone they know may contact the following professional organizations:

• Udruženje za borbu protiv zavisnosti od kockanja Srbije (UBZKS): The primary national organization in Serbia dedicated to the prevention and treatment of gambling addiction;
• Gamblers Anonymous: An international peer-support network accessible at www.gamblersanonymous.org;
• National Responsible Gambling Programme (South Africa): For international reference on self-help tools and counselling services.

If a user has activated self-exclusion, ZoraBet will take all reasonable technical steps to enforce the restriction across the platform. Requests to reverse a self-exclusion prior to the agreed period are subject to a mandatory cooling-off period.

ZoraBet maintains a strict Anti-Money Laundering (AML) and Counter-Terrorist Financing (CTF) framework in compliance with applicable Serbian law and international standards. These obligations apply to all registered users and govern how the platform monitors, reports, and responds to potentially illicit financial activity.

Identity Verification (KYC) Procedures

All users are required to complete identity verification as part of the account registration and withdrawal process. The KYC process may include the submission of:

• A government-issued photo identity document (national identity card or passport);
• Proof of residential address (utility bill, bank statement, or official government correspondence);
• Source of funds documentation where high-value transactions are involved;
• Proof of ownership of the payment method used.

Users who do not complete the verification process within the required timeframe will have their withdrawal access suspended until the necessary documentation is provided and reviewed.

Transaction Monitoring

The platform employs automated and manual transaction monitoring processes to detect patterns associated with money laundering or terrorist financing. Monitoring activities include:

• Flagging transactions that exceed predefined thresholds;
• Identifying unusual frequency or volume of deposits and withdrawals;
• Cross-referencing account activity against sanctions lists and politically exposed person (PEP) databases;
• Analysing behavioural patterns inconsistent with normal betting activity.

Detection of Suspicious Activity

Where suspicious activity is detected, ZoraBet is legally obligated to:

• Temporarily or permanently restrict access to the affected account;
• Freeze account funds pending investigation or regulatory instruction;
• Report the activity to the relevant Serbian financial intelligence authorities without prior notice to the account holder.

Consequences of Policy Violations

Any user found to be engaging in conduct consistent with money laundering, terrorist financing, or related offences will have their account permanently closed. Funds held in such accounts may be frozen and reported to the appropriate authorities. ZoraBet cooperates fully with law enforcement and regulatory bodies in all related investigations.

ZoraBet processes personal data in accordance with applicable Serbian data protection legislation and relevant international standards. Users retain specific rights regarding the personal information collected and stored by the platform.

Personal Data Collected

During registration and continued use of the platform, the following categories of personal data may be collected:

• Full name, date of birth, and nationality;
• Residential address and contact details, including email address and telephone number;
• Government-issued identification documents submitted during KYC verification;
• Payment information, including account numbers and transaction records;
• Device identifiers, IP addresses, and browsing activity on the platform;
• Betting history and account preferences.

How Personal Data Is Used

The personal data collected by ZoraBet is used for the following purposes:

• To create, manage, and verify user accounts;
• To process deposits, withdrawals, and other financial transactions;
• To comply with legal obligations, including AML and KYC requirements;
• To detect and prevent fraud, abuse, and unauthorized account access;
• To communicate account-related notifications and updates;
• To fulfil regulatory reporting obligations to Serbian authorities.

Personal data is not sold to third parties. Data may be shared with licensed service providers acting on behalf of the platform solely for the purposes outlined above.

User Rights

In accordance with applicable data protection law, users hold the following rights in relation to their personal data:

• Right of access: Users may request a copy of the personal data held about them;
• Right to rectification: Users may request correction of inaccurate or incomplete data;
• Right to erasure: Users may request deletion of their data where it is no longer required for the purposes for which it was collected, subject to legal retention obligations;
• Right to restriction: Users may request that processing of their data be limited in certain circumstances;
• Right to data portability: Users may request their data in a structured, machine-readable format;
• Right to object: Users may object to certain forms of data processing, including direct marketing.

Requests relating to personal data rights may be submitted through the platform’s designated privacy contact channel. ZoraBet will respond to all valid requests within the legally prescribed timeframe.

ZoraBet applies a comprehensive security framework to protect user accounts and financial transactions against unauthorized access, fraud, and data breaches. The following measures form part of the platform’s technical and operational security standards.

Data Encryption

All data transmitted between users and the ZoraBet platform is protected using Transport Layer Security (TLS) encryption. This applies to account login, betting activity, payment processing, and personal data submission. Sensitive data stored by the platform is encrypted at rest using industry-standard protocols.

Two-Factor Authentication

Users are encouraged to activate two-factor authentication (2FA) on their accounts. This additional security layer requires a secondary verification step during login, significantly reducing the risk of unauthorized account access. 2FA options available on the platform include time-based one-time passwords (TOTP) generated through an authenticator application.

Account Activity Monitoring

The platform employs continuous monitoring of account activity to identify and respond to suspicious behaviour. This includes:

• Detection of login attempts from unrecognized devices or geographic locations;
• Alerts for unusual transaction patterns or rapid successive withdrawals;
• Automated temporary account locks following multiple failed login attempts;
• Fraud detection algorithms applied to betting patterns and financial activity.

User Responsibilities

Users are responsible for maintaining the security of their account credentials. To protect account integrity, users are advised to:

• Use a strong, unique password not shared with other services;
• Avoid accessing the platform from shared or public devices;
• Log out of the account after each session;
• Notify the platform immediately upon suspecting unauthorized account access.

ZoraBet will not be held liable for losses resulting from a user’s failure to maintain appropriate account security practices. Any suspected security incident should be reported to the platform’s support team without delay.