Responsible Gaming

All forms of gambling carry an inherent risk of financial loss. No outcome is guaranteed, and players should never treat betting as a source of income or a way to recover previous losses.

ZoraBet encourages every player in Serbia to approach gambling as a leisure activity with clear personal boundaries. Managing your time and budget thoughtfully ensures the experience remains enjoyable without putting your financial stability or emotional health at risk.

The following principles form the foundation of responsible play:

• Set a fixed budget before each session and stick to it;
• Never bet money needed for essential expenses;
• Accept losses as a normal part of the activity;
• Take regular breaks during play sessions;
• Keep track of the time and money spent on gambling.

Betting addiction can develop gradually, and early identification is critical for effective intervention. Awareness of the following indicators can help you or someone close to you seek support at the right time.

Primary warning signs include:

• Spending more money on gambling than originally planned;
• Feeling restless or irritable when attempting to reduce or stop betting;
• Repeatedly failing to control, cut back, or stop gambling despite the intention to do so;
• Spending significant time thinking about past bets or planning future wagering;
• Using gambling as a way to cope with stress, anxiety, or personal problems;
• Lying to family members, friends, or colleagues about gambling activity;
• Borrowing money or selling personal belongings to fund betting;
• Neglecting work, education, or family responsibilities due to gambling;
• Continuing to gamble after experiencing significant financial losses in an attempt to recover them;
• Feeling persistent guilt, anxiety, or depression as a result of gambling.

Betting addiction is a serious condition that requires prompt attention and professional support. If several of the above indicators apply to your situation, it is strongly advisable to seek help without delay.

Taking action early can prevent gambling from escalating into a serious problem. ZoraBet provides a range of tools and resources to help players in Serbia maintain control and adopt healthier habits.

Recommended steps for preventing and addressing problematic gambling include:

• Use the deposit limit feature to cap the amount of money available for wagering within a set period;
• Activate session time limits to receive automatic reminders when a predefined play duration has been reached;
• Request a cooling-off period to temporarily suspend access to your account;
• Apply for self-exclusion if you feel a longer break from gambling is necessary;
• Avoid gambling under the influence of alcohol or when experiencing emotional distress;
• Speak openly with a trusted friend, family member, or professional about your gambling habits;
• Contact ZoraBet customer support to learn about all available responsible gaming tools;
• Seek professional help from a licensed counsellor or addiction specialist in Serbia;
• Use self-assessment questionnaires available through recognized addiction support organisations;
• Create a personal spending plan that allocates a strict, fixed amount for entertainment, including gambling.

Several professional organisations provide free, confidential assistance to individuals experiencing difficulties related to gambling addiction in Serbia. Reaching out to these resources is a constructive and courageous step.

Available support resources include:

• Gamblers Anonymous Serbia – a peer support network for individuals affected by compulsive gambling: www.gamblersanonymous.org;
• Institute of Mental Health Belgrade (Institut za mentalno zdravlje) – offers professional psychiatric and psychological treatment for addiction-related conditions: www.imh.org.rs;
• National Helpline for Addiction in Serbia (Nacionalni SOS telefon za zavisnosti) – provides free telephone counselling for addiction issues: contact the national health information line at 0800 100 600;
• BeGambleAware – an international online resource offering self-help tools, information, and professional referral support: www.begambleaware.org;
• GamCare – a leading provider of information, advice, and counselling for gambling-related issues: www.gamcare.org.uk;
• Gambling Therapy – a global online service providing free practical advice and emotional support for those affected by gambling addiction: www.gamblingtherapy.org.

Players in Serbia who need guidance on responsible gaming tools or wish to discuss concerns about their betting habits can contact ZoraBet customer support at any time. The support team is available to assist with account restrictions, self-exclusion requests, and information about available protective measures.

Available contact methods include:

• Live Chat – accessible directly through the ZoraBet website for immediate assistance;
• Email – players can submit a detailed request for support at any time;
• Help Centre – a dedicated section on the ZoraBet platform containing guidance on all responsible gaming features and account controls.